About Divine & Free Wellness & Medical Spa
Our History
Founded in 2020, Divine & Free opened its doors in a beautifully renovated space in the heart of the Perron District. While our launch coincided with the challenges of a global pandemic, our team brought with them a deep-rooted history—many of us had worked together for up to 20 years, combining over 90 years of experience in aesthetics.
By 2021, the demand for our services led to a significant expansion of our space and the introduction of advanced, cutting-edge technologies to complement our growing range of medical spa treatments.
In 2022, we were honoured to receive the Ignite Award for the most dynamic start-up in St. Albert, celebrating an incredible 370% growth in our first two years.
Today, Divine & Free continues to thrive, grounded in our commitment to honest, personalized care. We believe that well-informed decisions lead to better outcomes, so every consultation we offer is, and always will be, completely complimentary.
Wellness & Medical Spa
Mission & Culture
At Divine & Free we have a deep rooted belief of offering our clients service and facility excellence, our professional aestheticians are licensed and receive regular training and upgrading.
Divine & Free is committed to elevating the industry standard through a combined 90 years of licensed aesthetic experience, extensive training, and the latest advances in medical spa technology, with much of our work published on an international scale.
Client Commitment
We strive to provide clients with unique and custom-tailored treatment plans utilizing our multiple modalities. Every client deserves to be well-informed as to which options and treatments can provide optimal results to reach their skincare goals.
Whether you’re looking to simply relax or find transformative results, Divine & Free is committed to providing an unforgettable wellness and medical spa experience every time.
Environmental Commitment
We are strongly committed to protecting our environment. Our partners and suppliers are rigorously reviewed for their ability to offer products that safeguard the environment, are cruelty free, and reduce their carbon footprint through their ethical sourcing, processing and packaging practices. We invest in high quality implements and techniques to reduce wastage and depreciation as well as eliminate the use of harsh chemicals.
Employee Commitment
Our employees are our most valuable assets and are the faces who set us apart from the rest of the industry. Our staff are continually given opportunities for training and upgrading skills, because we believe there are always opportunities to learn more, no matter how many years of experience are behind them.
Every team member is passionate about their role in the industry, helping clients, and are encouraged to be their unique self
Health & Safety
You deserve to feel safe. We are proud to offer alternatives to harsh chemicals found in cleaning products and disinfectants by using eco-friendly alternatives at Divine & Free. We know that effective natural, plant-derived cleaning products that are AHS approved may cost a little more, however we take pride in investing in what matters most.
- We ensure we take the time to carefully and diligently disinfect every treatment room between clients.
- All linens are removed to be promptly washed and sanitized and replaced with fresh ones.
- High-touch surfaces such as our non-porous countertops, door knobs, light switches, etc. are disinfected throughout the day at regular intervals.
- Single-use tools and supplies such as files, buffers, gauze pads, etc. are promptly disposed of after use.
- Our implements and tools are high quality surgical steel that get sterilized in our hospital-grade autoclave after your service is complete.
- Hand sanitizing stations are placed strategically throughout the spa.
Our team is happy to answer any questions you may have.
Spa Etiquette
Appointments & Cancellation Policy
Appointment times are reserved especially for you. Therefore, we operate by appointment, as we cannot guarantee availability for walk-ins.
If you must cancel your appointment, we would appreciate 24 hours notice.
If you cancel less than 24 hours prior to your appointment, you will be subject to a cancellation fee. A credit card may be requested prior to rescheduling future appointments. Securing an appointment with Divine & Free indicates that you acknowledge these terms and agree to comply with our cancellation policy.
Technician Preferences & Special Requests
Should you have a technician preference please make sure to include the request at time of booking. Our team will gladly accommodate all requests made. Please note it may be harder to fulfill your request at peak hours and by booking in advance we can secure your preferred technician and time requests.
Our online booking program will allow you to select the technician of your choice.
Please be sure to tell us if there is anything we can do to enhance your experience. Whether it is in-room temperature, a special surprise for someone, or the music volume, please communicate your preferences or special requests and we will do our best to accommodate.
Arriving Early
If possible, please consider arriving 15 minutes early to give yourself time to check-in, complete or update necessary forms, unwind, and start your treatment relaxed and on time.
Arriving Late
Sometimes circumstances prevent you from arriving on time. Please call the spa if you are running late. We will try to reschedule or adjust your appointment. If rescheduling or appointment adjustment is not possible, your treatment time will start and end as scheduled so that the next guest may enjoy their treatment. (Full charges will apply).
Communication
Please notify us at the time of booking of:
- Allergies
- Recent surgeries
- Pregnancy
- Any physical ailments including cardiac problems, epilepsy, cancer, or diabetes.
If you or anyone accompanying you is under the age of 16. All young adults and children over the age of 12 are welcome as spa guests. Parental permission, including health information is required in writing and the parent must remain in the spa during the service.
Unfortunately due to the nature of the spa and keeping the consideration of other guests in mind the spa is not suitable for infants or children under the age of 12.
Refunds & Exchanges
No refunds will be offered for services rendered. Once services have been paid, including memberships, pre-paid treatments, and series/packages, refunds will not be provided.
Unopened/unused product(s) with packaging intact may be returned or exchanged.
Gratuities
Divine & Free does not automatically include gratuities in services or memberships, but they are graciously accepted and appreciated.
If you choose to offer a tip to a team member, please know that it is entirely voluntary and should be given at your discretion. There is no expectation or pressure to tip, and your decision will not affect the quality of service you receive.
Ready To Schedule Your Treatment?
We offer Complimentary Consultations
At Divine & Free Wellness & Medical Spa, we pride ourselves in offering our clients a truly bespoke boutique experience.